{"id":2677,"date":"2023-03-13T07:16:00","date_gmt":"2023-03-13T07:16:00","guid":{"rendered":"https:\/\/klbtheme.com\/blonwe\/?page_id=2677"},"modified":"2025-07-12T15:27:57","modified_gmt":"2025-07-12T15:27:57","slug":"return_policy","status":"publish","type":"page","link":"https:\/\/kastonkaienterprise.com\/?page_id=2677","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2677\" class=\"elementor elementor-2677\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2eefe00 e-flex e-con-boxed e-con e-parent\" data-id=\"2eefe00\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b448e4 elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"6b448e4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- Tailwind CSS (include if not already) -->\r\n<script src=\"https:\/\/cdn.tailwindcss.com\"><\/script>\r\n\r\n<section class=\"bg-white text-black px-6 py-8 max-w-4xl mx-auto rounded-xl shadow-md space-y-6\" style=\"font-family: 'Times New Roman', Times, serif;\">\r\n  <h2 class=\"text-3xl font-bold text-purple-700 border-b border-purple-200 pb-2\">Return & Exchange Policy<\/h2>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-600 mb-2\">Returns Accepted<\/h3>\r\n    <p>We accept returns for both <strong>defective<\/strong> and <strong>non-defective<\/strong> products. Returned items must meet all the conditions below to be eligible for a refund or exchange.<\/p>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-600 mb-2\">Eligible Product Condition<\/h3>\r\n    <ul class=\"list-disc ml-6 space-y-1\">\r\n      <li>Items must be <strong>new, unused<\/strong>, and in <strong>original packaging<\/strong>.<\/li>\r\n      <li>All original tags, labels, and accessories must be included.<\/li>\r\n      <li>A valid receipt or order number is required.<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-600 mb-2\">Return Window<\/h3>\r\n    <p>Items must be returned within <strong>6 days after delivery<\/strong>.<\/p>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-600 mb-2\">Return Methods<\/h3>\r\n    <ul class=\"list-disc ml-6 space-y-1\">\r\n      <li><strong>In-store returns:<\/strong> You may return your item at our physical store during business hours.<\/li>\r\n      <li><strong>Drop-off returns:<\/strong> You may also drop off your return at our approved location. To coordinate, contact us via <a href=\"tel:+254769717168\" class=\"text-purple-700 hover:underline\">phone<\/a>, <a href=\"https:\/\/wa.me\/254769717168\" target=\"_blank\" class=\"text-purple-700 hover:underline\">WhatsApp<\/a>, or <a href=\"mailto:info@kastonkaienterprise.com\" class=\"text-purple-700 hover:underline\">email<\/a>.<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-600 mb-2\">Exchanges<\/h3>\r\n    <p>We offer exchanges for eligible items returned within <strong>6 days after delivery<\/strong>. Items must be unused, in new condition, and in original packaging. Exchange availability depends on stock.<\/p>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-600 mb-2\">Refund Processing Time<\/h3>\r\n    <p>Refunds are processed within <strong>1 business day<\/strong> after we receive and inspect the returned item. Refunds are issued via the original payment method.<\/p>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-600 mb-2\">Restocking Fees<\/h3>\r\n    <p><span class=\"font-bold text-green-600\">No restocking fees<\/span> apply to any return or exchange.<\/p>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-600 mb-2\">Return Address<\/h3>\r\n    <address class=\"mt-2 font-medium\">\r\n      Kastonkai Enterprise<br>\r\n      2nd Floor, Room S11<br>\r\n      Midtown Business Plaza<br>\r\n      Taveta Road, Nairobi CBD<br>\r\n      Kenya\r\n    <\/address>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-600 mb-2\">Return Support & Contact<\/h3>\r\n    <p>If you have questions or need help with your return, reach us through any of the following:<\/p>\r\n    <ul class=\"list-disc ml-6 space-y-1\">\r\n      <li>\ud83d\udcde Phone: <a href=\"tel:+254769717168\" class=\"text-purple-700 hover:underline\">+254 769 717 168<\/a><\/li>\r\n      <li>\ud83d\udcac WhatsApp: <a href=\"https:\/\/wa.me\/254769717168\" class=\"text-purple-700 hover:underline\" target=\"_blank\">Chat on WhatsApp<\/a><\/li>\r\n      <li>\ud83d\udce7 Email: <a href=\"mailto:info@kastonkaienterprise.com\" class=\"text-purple-700 hover:underline\">info@kastonkaienterprise.com<\/a><\/li>\r\n    <\/ul>\r\n  <\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &#038; Exchange Policy Returns Accepted We accept returns for both defective and non-defective products. Returned items must meet all the conditions below to be eligible for a refund or exchange. Eligible Product Condition Items must be new, unused, and in original packaging. All original tags, labels, and accessories must be included. A valid receipt<\/p>\n<div class=\"klb-readmore button\"><a class=\"btn link\" href=\"https:\/\/kastonkaienterprise.com\/?page_id=2677\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2677","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=\/wp\/v2\/pages\/2677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2677"}],"version-history":[{"count":65,"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=\/wp\/v2\/pages\/2677\/revisions"}],"predecessor-version":[{"id":4675,"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=\/wp\/v2\/pages\/2677\/revisions\/4675"}],"wp:attachment":[{"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}