{"id":2711,"date":"2023-03-13T07:35:04","date_gmt":"2023-03-13T07:35:04","guid":{"rendered":"https:\/\/klbtheme.com\/blonwe\/?page_id=2711"},"modified":"2025-07-12T15:38:20","modified_gmt":"2025-07-12T15:38:20","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/kastonkaienterprise.com\/?page_id=2711","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2711\" class=\"elementor elementor-2711\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1668d e-flex e-con-boxed e-con e-parent\" data-id=\"2b1668d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5344585 elementor-widget elementor-widget-html\" data-id=\"5344585\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"bg-white text-black px-6 py-8 max-w-4xl mx-auto rounded-xl shadow-md space-y-6\" style=\"font-family: 'Times New Roman', Times, serif;\">\r\n  <h2 class=\"text-3xl font-bold text-purple-700 border-b border-purple-200 pb-2\">Terms and Conditions<\/h2>\r\n  <p class=\"text-sm text-purple-500\">Last updated: July 12, 2025<\/p>\r\n\r\n  <p>\r\n    By accessing and using our website, placing an order, or interacting with <strong class=\"text-purple-700\">Kastonkai Enterprise<\/strong>, you agree to be bound by the following Terms and Conditions. Please read them carefully.\r\n  <\/p>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-700 mb-2\">1. General<\/h3>\r\n    <ul class=\"list-disc ml-6 space-y-1 text-purple-800\">\r\n      <li>These Terms apply to all purchases made through our website or communication platforms (e.g., WhatsApp, phone).<\/li>\r\n      <li>We reserve the right to update these Terms at any time without prior notice.<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-700 mb-2\">2. Eligibility<\/h3>\r\n    <ul class=\"list-disc ml-6 space-y-1 text-purple-800\">\r\n      <li>Customers must have the legal capacity to enter into a binding agreement.<\/li>\r\n      <li>All personal and payment details provided must be accurate and current.<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-700 mb-2\">3. Products and Pricing<\/h3>\r\n    <ul class=\"list-disc ml-6 space-y-1 text-purple-800\">\r\n      <li>All products are subject to availability.<\/li>\r\n      <li>Prices are listed in Kenyan Shillings (KES) and include applicable taxes.<\/li>\r\n      <li>We reserve the right to adjust pricing or discontinue products at any time.<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-700 mb-2\">4. Ordering and Payment<\/h3>\r\n    <ul class=\"list-disc ml-6 space-y-1 text-purple-800\">\r\n      <li>Orders can be placed via our website, WhatsApp, or by phone.<\/li>\r\n      <li>Payment can be made upon delivery, in-store after purchase, or in advance via M-Pesa or bank transfer.<\/li>\r\n      <li>We accept M-Pesa, bank transfer, and cash payments.<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-700 mb-2\">5. Shipping and Delivery<\/h3>\r\n    <ul class=\"list-disc ml-6 space-y-1 text-purple-800\">\r\n      <li><strong>Handling time:<\/strong> 0\u20131 business day<\/li>\r\n      <li><strong>Transit time:<\/strong> 0\u20132 business days<\/li>\r\n      <li><strong>Total delivery time:<\/strong> 0\u20133 business days<\/li>\r\n      <li>Delivery is free on all orders within Kenya.<\/li>\r\n      <li>Delays may occur during public holidays or due to unforeseen circumstances.<\/li>\r\n    <\/ul>\r\n    <p class=\"mt-2\">\r\n      Please read our full \r\n      <a href=\"https:\/\/kastonkaienterprise.com\/?page_id=4156\" class=\"text-purple-700 underline hover:text-purple-900\" target=\"_blank\">Shipping Policy<\/a>.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-700 mb-2\">6. Returns and Refunds<\/h3>\r\n    <ul class=\"list-disc ml-6 space-y-1 text-purple-800\">\r\n      <li>We accept returns for both defective and non-defective products.<\/li>\r\n      <li>Items must be returned within <strong>6 days after delivery<\/strong>.<\/li>\r\n      <li>Returned items must be new, unused, and in original packaging with all original tags, accessories, and a valid receipt or order number.<\/li>\r\n      <li>Return methods:\r\n        <ul class=\"list-disc ml-6 space-y-1\">\r\n          <li><strong>In-store return:<\/strong> Return the item at our physical store during business hours.<\/li>\r\n          <li><strong>Drop-off return:<\/strong> Drop the item at our approved return location after coordinating via phone, WhatsApp, or email.<\/li>\r\n        <\/ul>\r\n      <\/li>\r\n      <li>Refunds are processed within <strong>1 business day<\/strong> after the item is received and inspected, and issued via the original payment method.<\/li>\r\n      <li>No restocking fees apply to any return or exchange.<\/li>\r\n      <li>Exchanges are accepted within 6 days, subject to item condition and stock availability.<\/li>\r\n    <\/ul>\r\n    <p class=\"mt-2\">\r\n      Please review our complete \r\n      <a href=\"https:\/\/kastonkaienterprise.com\/?page_id=2677\" class=\"text-purple-700 underline hover:text-purple-900\" target=\"_blank\">Return & Refund Policy<\/a>.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-700 mb-2\">7. Cancellations<\/h3>\r\n    <p class=\"text-purple-800\">You may cancel your order before it is dispatched. If the item has already shipped, our return policy will apply.<\/p>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-700 mb-2\">8. Limitation of Liability<\/h3>\r\n    <p class=\"text-purple-800\">\r\n      Kastonkai Enterprise shall not be held liable for any indirect, incidental, or consequential damages. Our total liability is limited to the value of the order placed.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-700 mb-2\">9. Intellectual Property<\/h3>\r\n    <p class=\"text-purple-800\">\r\n      All website content (including images, logos, product descriptions, and design) is the property of Kastonkai Enterprise and may not be used or reproduced without written permission.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-700 mb-2\">10. Privacy<\/h3>\r\n    <p class=\"text-purple-800\">\r\n      We collect and process your personal data in accordance with our \r\n      <a href=\"https:\/\/kastonkaienterprise.com\/?page_id=2697\" class=\"text-purple-700 underline hover:text-purple-900\" target=\"_blank\">Privacy Policy<\/a>.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-700 mb-2\">11. Governing Law<\/h3>\r\n    <p class=\"text-purple-800\">\r\n      These Terms and Conditions are governed by the laws of Kenya. Any disputes will be subject to resolution within the Kenyan legal system.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div>\r\n    <h3 class=\"text-xl font-semibold text-purple-700 mb-2\">12. Contact Us<\/h3>\r\n    <ul class=\"list-disc ml-6 space-y-1 text-purple-800\">\r\n      <li><strong>Phone:<\/strong> +254 769 717 168<\/li>\r\n      <li><strong>WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/254769717168\" class=\"text-purple-700 hover:underline\" target=\"_blank\">Chat on WhatsApp<\/a><\/li>\r\n      <li><strong>Email:<\/strong> <a href=\"mailto:info@kastonkaienterprise.com\" class=\"text-purple-700 hover:underline\">info@kastonkaienterprise.com<\/a><\/li>\r\n      <li><strong>Address:<\/strong> 2nd Floor, Room S11, Midtown Business Plaza, Taveta Road, Nairobi CBD, Kenya<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions Last updated: July 12, 2025 By accessing and using our website, placing an order, or interacting with Kastonkai Enterprise, you agree to be bound by the following Terms and Conditions. Please read them carefully. 1. General These Terms apply to all purchases made through our website or communication platforms (e.g., WhatsApp, phone).<\/p>\n<div class=\"klb-readmore button\"><a class=\"btn link\" href=\"https:\/\/kastonkaienterprise.com\/?page_id=2711\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2711","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=\/wp\/v2\/pages\/2711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2711"}],"version-history":[{"count":21,"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=\/wp\/v2\/pages\/2711\/revisions"}],"predecessor-version":[{"id":4679,"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=\/wp\/v2\/pages\/2711\/revisions\/4679"}],"wp:attachment":[{"href":"https:\/\/kastonkaienterprise.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}