Returns Accepted

We accept returns for both defective and non-defective products. Returned items must meet all the conditions below to be eligible for a refund or exchange.

Eligible Product Condition

• Items must be new, unused, and in original packaging.
• All original tags, labels, and accessories must be included.
• A valid receipt or order number is required.

Return Window

Items must be returned within 6 days after delivery.

Return Methods

• In-store returns: You may return your item at our physical store during business hours.
• Drop-off returns: You may also drop off your return at our approved location. To coordinate, contact us via phone, WhatsApp, or email.

Exchanges

We offer exchanges for eligible items returned within 6 days after delivery. Items must be unused, in new condition, and in original packaging. Exchange availability depends on stock.

Refund Processing Time

Refunds are processed within 1 business day after we receive and inspect the returned item. Refunds are issued via the original payment method.

Restocking Fees

No restocking fees apply to any return or exchange.

Return Address

Return Support & Contact

If you have questions or need help with your return, reach us through any of the following:

• 📞 Phone: +254 769 717 168
• 💬 WhatsApp: Chat on WhatsApp
• 📧 Email: info@kastonkaienterprise.com